Shipping policy

Thank you for choosing ROBYN MOFFITT. Based in Auckland, New Zealand, our online store focuses on retailing trendy handbags and daily-use bags. We abide by strict order handling protocols and adopt shock-absorbing packaging to protect bag goods, striving to deliver all orders safely and meet expected logistics schedules.

1. Order Processing Time

We finalize order verification, commodity inspection and sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation.
All bag orders will be delivered via standard shipping service, with an estimated delivery period of 15 business days, subject to actual logistics status.
The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross-border customs inspections, extreme weather, regional traffic restrictions and official holidays.

3. Shipment Confirmation and Order Tracking

Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 to 72 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.

4. Incorrect Address Disclaimer

Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
ROBYN MOFFITT shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.

5. Lost or Damaged Packages

If your bag parcel is missing or untraceable during international transit, please submit a loss investigation request to our customer service within 3 days after the scheduled delivery date.
Long-distance transportation may cause extrusion damage, surface scratches or packaging rupture to bag products. If you receive damaged goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.

6. Apparel Care and Usage Notice

Each bag is attached with exclusive material care guidelines, covering leather, polyester, canvas and other mainstream bag fabrics. Customers shall use, clean and store products following official prompts. We reject after-sales claims for product deformation, abrasion, discoloration and damage caused by improper maintenance, unauthorized modification and rough use.

7. International Shipping and Customs Notice

We provide global cross-border shipping services for all bag merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries.
All customs-related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers’ non-compliance with local import declaration regulations.

8. Contact Information

If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade Name: ROBYN MOFFITT
Phone Number: +64 21 908 7654
Email: support@iwdevices.shop
Physical Address: suite 201/45 Hurstmere Road, Auckland, AUK 0622, New Zealand